Colbert Packaging Corp. (Chicago) said it has expanded its service offerings to include technical sales support services aimed at improving the quality and efficiency of customers’ packaging, processes, and production. The services, led by packaging industry veteran John Yingst, new technical sales support manager, provide technical support for all Colbert customers throughout the entire packaging process, from package design to line trials to full production, with 24-hour response time to customer requests in most cases.
Yingst joined Colbert in February, bringing with him more than 40 years of packaging industry experience in technical sales support and quality assurance. In his new role, Yingst works closely with customers and suppliers as well as Colbert’s sales, new product development, structural design, production, quality control, and customer service teams.
Customers will gain valuable insight into product enhancement, performance optimization and process improvement, Colbert said.
“For over 50 years, quality of product and service has been of utmost importance to Colbert Packaging. It’s at the heart of every functional area within the company and is the basis for our Colbert PRIDE – which stands for Product Quality, Responsiveness, Integrity, Dependability and Employee Excellence,” said Nancy Colbert MacDougall, chairman of Colbert Packaging.
“The inclusion of technical sales support in our services portfolio is a natural extension of the Colbert PRIDE and of our commitment to working closely with all customers to attain mutual success,” she added.
Colbert Packaging’s new technical sales support services include remote and onsite support – with 24-hour response time whenever possible – to investigate and provide assistance in quickly resolving any quality or production issues as well as to explore opportunities for design, process and production improvements. Customers can also expect routine visits from Yingst aimed at proactively monitoring performance and discussing new product needs and special requirements.
The new services are available to all Colbert customers. For more information or to schedule an appointment, call John Yingst at +1 847 367 5990 or e-mail firstname.lastname@example.org